1. Who We Are
EJM Ventures Pty Ltd (ABN 80 696 343 889) operates the Crewreers platform ("we", "us", "our"). Our contact for privacy matters is:
- Email: support@crewreers.com.au
- Address: Randwick NSW 2031, Australia
2. Information We Collect
2.1 Information You Provide
| Category | What We Collect | Who Provides It |
|---|---|---|
| Identity | Full name, date of birth, profile photo, nationality | All users |
| Contact | Email address, phone number | All users |
| Location | Current location, home port, preferred working regions | Crew members |
| Professional | Certifications (STCW, ENG1 etc.), visa details, work history, specialisations | Crew members |
| Business | Company/vessel name, vessel registration, business contact details | Operators |
| Documents | Uploaded certification files and qualification documents (Captain's Pick subscribers only) | Crew members (optional) |
| Payment | Payment method details (processed by Stripe — we do not store card numbers) | Paying users |
2.2 Information Collected Automatically
- Device information (device type, operating system, app version)
- IP address and approximate location
- Usage data (features accessed, searches performed, time on platform)
- Log data (error reports, crash logs)
2.3 Device Authentication
If you use Face ID or Touch ID to access the Crewreers app, this biometric authentication is handled entirely by your device's operating system (Apple iOS or Android). Crewreers does not collect, access, or store any biometric data. Your biometric information never leaves your device.
2.4 Identity Verification (Captain's Pick subscribers)
Captain's Pick subscribers undergo identity verification via Stripe Identity. This process involves submitting a government-issued photo ID and a selfie. This information is processed by Stripe in accordance with Stripe's Privacy Policy. Crewreers receives a verification result (pass/fail) and a confidence score only — we do not store copies of your ID documents.
3. How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Creating and managing your account | Identity, contact details | Contract performance |
| Displaying your profile to operators | Profile, certifications, location, work history | Contract performance / consent |
| Matching crew to job listings | Skills, certifications, location, availability | Contract performance |
| Processing payments | Payment information (via Stripe) | Contract performance |
| Verifying identity and documents | ID documents, selfie (via Stripe Identity) | Consent |
| Sending platform notifications | Email, phone number | Contract performance / consent |
| Improving the platform | Usage data, device data | Legitimate interest |
| Fraud prevention and security | IP address, device data, usage patterns | Legitimate interest |
| Complying with legal obligations | As required | Legal obligation |
4. Sharing Your Information
We do not sell your personal information. We share your information only in the following circumstances:
4.1 With Other Users
Your crew profile (name, photo, certifications, location, work history, verification status) is visible to registered operators on the Platform. Operators' job listings are visible to registered crew members. You control what information you include in your profile.
4.2 With Service Providers
- Stripe — payment processing and identity verification
- Google Firebase — app hosting, database, and authentication
- FlutterFlow — app development platform
- Google Analytics / Firebase Analytics — usage analytics
All service providers are contractually required to protect your information and use it only for the purposes we specify.
4.3 Legal Requirements
We may disclose your information where required by law, court order, or to protect the rights and safety of Crewreers, our users, or the public.
5. Data Storage and Security
Your data is stored on Google Firebase servers. Firebase infrastructure is hosted in secure data centres with industry-standard physical and digital security controls.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
We retain your personal information for as long as your account is active, or as required for legal and compliance purposes. When you delete your account, we will delete or anonymise your personal data within 30 days, except where retention is required by law.
6. International Data Transfers
Some of our service providers (including Stripe and Google) may process your data outside Australia. Where this occurs, we ensure appropriate safeguards are in place in accordance with the Australian Privacy Principles.
7. Your Privacy Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of inaccurate or incomplete information
- Deletion — request deletion of your account and personal data
- Opt-out — unsubscribe from marketing communications at any time
- Portability — request your data in a portable format
- Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe we have mishandled your information
To exercise any of these rights, contact us at support@crewreers.com.au. We will respond within 30 days.
8. Cookies and Tracking
The Crewreers mobile app does not use cookies. If a web version of the Platform is made available, it may use cookies and similar tracking technologies for session management, analytics, and functionality. You may control cookie preferences through your browser settings.
9. Children's Privacy
Crewreers is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from users under 18. If we become aware that a user is under 18, we will terminate their account and delete their data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. The date of the most recent update is shown at the top of this page.
11. Contact and Complaints
For privacy enquiries or complaints:
- Email: support@crewreers.com.au
- Company: EJM Ventures Pty Ltd
- ABN: 80 696 343 889
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992