Refund Policy — Crewreers

We want to be straightforward about how refunds work on Crewreers. This policy applies to all purchases made on the Platform. If something goes wrong on our end, we'll always make it right.

Job Posts & Credit Packs

Standard Post — $99 AUD

Non-refundable once live

Once your job listing goes live on the Platform, the service has been delivered and no refund will be issued. If a technical fault on our part prevents the listing from going live, we will issue a full refund or replacement credit.

Urgent Hire — $199 AUD

Non-refundable once live

As above. Once pinned and live, the service is delivered. Refund or credit issued only in the event of a platform fault.

Vessel Pack (10 credits) — $399 AUD

Partial refund available

Credits never expire. If you have unused credits and wish to cancel, we will refund the value of unused credits at the per-credit rate ($39.90 per unused credit), less any processing fees, within 14 days of your request.

Fleet Pack (30 credits) — $999 AUD

Partial refund available

As above. Unused credits refunded at $33.30 per credit, less processing fees, within 14 days of request.

Subscriptions

Captain's Pick — $49 AUD/year (Crew)

Non-refundable

The annual fee covers identity verification (processed immediately via Stripe Identity) and 12 months of platform benefits. Because the verification cost is incurred at the point of purchase, this fee is non-refundable once verification has been initiated. If verification fails due to a platform error, a full refund will be issued.

Marina Monthly — Founding ($99/mo) & Standard ($199/mo)

Cancel any time

You may cancel your subscription at any time from within the app or by contacting support@crewreers.com.au. Cancellation takes effect at the end of your current billing period. No refund is issued for the current billing period already paid. You retain full access until the end of the paid period.

When We Will Always Refund

Regardless of the above, we will issue a full refund if:

A technical fault on our part prevented the service from being delivered
You were charged incorrectly or charged twice for the same purchase
Your account was terminated by us without cause

Refund requests in these cases should be submitted within 30 days of the charge to support@crewreers.com.au with your order details.

Australian Consumer Law

    Nothing in this Refund Policy limits any rights you may have under the Australian Consumer Law (ACL). If a service is not fit for purpose, not as described, or not delivered with due care and skill, you may be entitled to a remedy regardless of this policy. Your statutory rights are not affected.
  

How to Request a Refund

Email support@crewreers.com.au with:

Your account email address
The product purchased and date of purchase
The reason for your refund request

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 7–10 business days back to your original payment method.